Questions to Ask When Touring

Questions About Care & Staff

1. What is the staff-to-resident ratio?
2. What training do caregivers receive?
3. Is there a nurse on-site 24/7?
4. How do you handle medical emergencies?
5. Can you accommodate changing care needs over time?
6. How do you handle medications?

Questions About Costs

1. What is the monthly base rate?
2. What services are included in the base rate?
3. What costs extra? (Get a full list!)
4. How often do rates increase?
5. Is there a community fee or move-in deposit?
6. What happens if we need to leave?

Questions About Daily Life

1. Can I see a sample activity calendar?
2. What are the dining options and meal times?
3. Can we see a sample menu?
4. Are there outdoor spaces for residents?
5. What transportation is available?
6. Can residents have pets?

Questions About the Apartment

1. Can I see several different floor plans?
2. Can residents bring their own furniture?
3. Are apartments equipped with emergency call systems?
4. What is included (cable, WiFi, utilities)?
5. Is housekeeping included? How often?

Questions to Ask Yourself

1. Do residents seem happy and engaged?
2. Does the community smell clean and fresh?
3. Are staff members friendly and attentive?
4. Could I picture my loved one living here?

Red Flags to Watch For

• Evasive answers about costs or care
• High staff turnover
• Strong odors or unclean common areas
• Residents left alone for long periods
• Reluctance to let you talk to current residents or families

Pro Tip: Visit at different times of day, including mealtime, to get a true picture of daily life.